In a press release from earlier this year, Gartner had predicted that by the year 2018 mobile devices would account for initiating 5% of consumer services cases, registering a marginal rise of 0.02% from 2014.Research shows that most businesses lose around a whopping $83 billion owing to poor consumer services (Source: kissmetrics) in the US alone while globally, the average cost of losing a consumer is $243. It is only viable to think of automating support services as a way to lower the costs of losing a consumer and in a way contributing towards improving the revenues. Although some e-commer...