Exception handling is the process of handling emergencies or unpredictable operational errors. The specific time of the occurrence of unexpected events and the actual consequences of the specific situation are difficult to predict. How to handle this unexpected crisis is also related to the user experience of your users.
Let's first look at how some famous products deal with unexpected exception encountered by users:
1. Goodyear tires can automatically expand when leaking.
Tire blast is one of the most dangerous situations motorists may encounter, especially in the wild field or on the highway. But with the revolutionary RunOnFlat technology from Goodyear, these exceptions will be successfully resolved.
2, Volvo Cars will automatically open the airbag to ensure the safety of the drivers in unexpected traffic accidents.
Traffic accidents may occur infrequently, but if it happens, it is very likely to cause the deaths. The car's airbags are the safety guarantees of passengers. Luxury cars need more prominent manifestation of security. The flagship model of the Volvo cars is equipped with six airbags and 18 air curtain to protect the passengers.
3, Prada high heels offer free heel so that customers can continue to war it in case some accident damages the spikes.
Prada is not just a representative of a luxury and high-quality, it also provides good customer service. When you buy Prada high heels, they will offer you a pair of spikes for free. Spikes are easy to be damaged in some unexpected incidents, Prada thinks of the scene of this exception for customers.
4. Levi's shirt has a button beside the washing marker so that it can be used when some button drops.
A shirt has lots of buttons, sometimes the button may drop, perhaps you may worry about there is no identical button to use. Brands like Levi's and Jackjones shirt will put one button beside the washing marker in case your shirt button drops.
5. Haier's high quality post-sales service to solve any exception users encounter.
Also we need to deal with various crises in Internet industry,
- When windows application can not be closed in some exceptions happen, the user can use the Task Manager (or Ctrl + Alt + Delete) to close the program.
- When webpage cannot be found, a friendly 404 page will ease the anxiety of users and provide users some alternative choices.
- Accidentally deleted files can be found in Recycle Bin
- When the computer has virus, you can backup and restore the previous state
- .......
If the exception is not handled properly, it may cause the loses of users or even some unpredictable consequences such as deaths.
This rainstorm happened in Beijing last 7.21 which caused deaths of 77 people, 7 or 8 of them died because they could not open the door because of the water outside the car. This is the fault of automobile manufacturers, but automobile manufacturers can be consider such an exceptional scenario in advance, This is not only for the benefit of themselves but also for the safety of users.
Although crisis does not happen often or you've never encountered before, if you can think ahead of users and provide users the help when they are in danger, you will get more users.
Author : Jenson_Yang Source : http://jenson2012.diandian.com/post/2013-04-06/40048841858
